Buying support
In order to obtain technical support from UIQ Technology, you need to buy "Support Tickets"; you use a ticket when you want to ask a support question to the UIQ Technology support team, by filling the request form you will find once you have bought the tickets.
You can buy Support Tickets one by one or by bundle of five. The price of a single ticket is the same wether you buy one or five.
However you get a discount on the tickets price when you are a Premium member, see the table below.
| Membership Level | 1 Ticket | 5 Tickets |
| Community: | $150 | $750 |
| Premium: | $120 | $600 |
Notes:
- you must be registered as a customer to be able to purchase on this website.
- 5 Support Tickets are included in the Premimum membership.
Your Support Tickets account: if you are registered as an individual customer, only you can use the Support Tickets you buy; if you registered with a company, the Support Tickets you buy will be added to the company account and they will be available for those who registered with this same company.
You must use the Support Tickets within 12 months after you bought them, or they will be subtracted from your account.
Support Policy
Support is provided through email alone.
Each incident ticket allows the processing of a single support query which encapsulates a single problem.
Response time is as follows:
- immediately after submission - an initial confirmation of reception of the support request with a unique incident identifier enclosed, to be used in future communication regarding the incident
- within two business days (1) - an initial personal response from the assigned support engineer, although this does not imply that the request is fully resolved at that time
Support requests are accepted in English only - using the online form available at http://developer.uiq.com/support.html
Once a proposed solution has been sent to the requester, UIQ Technology will expect a response as to whether the solution is acceptable or not within two business days.
If no response is received within this time frame, UIQ Technology will automatically mark the request as resolved and subtract an incident ticket from the developer's (or company) account.
If you have any questions or issues, refer to the contact list given in the contact page.
(1) Business days - Monday through Friday 8 am - 17 pm CET (GMT+1)